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Article
Proposer

I suggest...
you could...
What about...
the best solution/alternative could/would be to...
If you....
there may be an alternative..



Dire "non" poliment


I am sorry, this product is not available
I am afraid we don't propose this service
I don't think we can do that, but what about...(reprendre propositions)
It doesn't really suit me, can you...
Do you really need...
I don't quite understand why...
I agree with you but..
I am not sure, but I will ask...
I can't promise but I will try to do my best.
Not right now, but I will call you back.
We don't have..... but (reprendre propositions)

Essayer de convaincre/trouver un terrain d'entente


I/we would be really grateful if you could..
Would you mind (+ing)..
Would you really object if...
I would like you to..
It would be much easier/nicer if..
It would really help if...
I wonder if you could...
I would like to ask you a favour.
I know you don't really like the idea but..
I realise it doesn't suit you...
Maybe we could reach an agreement.
I just thought it would be...
We could make an effort and..
I can see your point but...
I am sure we can reach an agreement..
We will go our best to...



Posté le 13/09/2010 à 16:09 par sunflower
Edité le 19/11/2010 à 12:02 par sunflower
Catégorie BTS tertiaires

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